The Ritz-Carlton, Denver

0
813
The Ritz-Carlton, Denver
The Ritz-Carlton, Denver
The Ritz-Carlton, Denver
The Ritz-Carlton, Denver

Key facts

Hotel size

  • This hotel has 202 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
  • Express check-in/out

Required at check in

  • Credit card or cash deposit required
  • Government-issued photo ID required
  • Minimum check-in age is 21

Travelling with others

Pets

  • Pets allowed *

Extra people

  • Rollaway beds available, charges may apply*

Internet

  • WiFi and wired Internet access in public areas *
  • WiFi and wired Internet access in rooms *

Transport

Parking

  • Valet parking *
  • Accessible parking

Offsite

  • Free area shuttle within 4 mi

Other information

  • Smoke-free property

Main amenities

  • 202 smoke-free guestrooms
  • Restaurant and bar/lounge
  • Full-service spa
  • Breakfast available
  • WiFi in the lobby
  • Free area shuttle
  • Ski storage
  • Health club
  • Valet parking
  • 24-hour business center
  • Limo/town car service
  • Terrace

What’s around

  • In Downtown Denver
  • Coors Field (0.5 mi / 0.8 km)
  • Colorado State Capitol Building (0.9 mi / 1.5 km)
  • United States Mint (0.9 mi / 1.5 km)
  • Denver Art Museum (1 mi / 1.6 km)
  • Pepsi Center (1.2 mi / 1.9 km)

Let me start by saying that the front desk service at the Ritz-Carlton Denver was excellent. The problem really came down to a multitude of small things all added up. After first checking in a young lady from Housekeeping came in to check the last guest’s honor bar use, which was fine, but she did miss an open item I had to point out to her on the counter portion, and the fridge was luke-warm. Glasses and coasters in the room appeared not to have been replaced. Neither of the phones in the room worked – Maintenance came up and replaced the corded phone, but the cordless never worked throughout the stay. Their new system in lieu of pay-per-view was Netflix steaming, but the formatting ratio only showed a picture maybe six by six inches on the screen which no one could figure out for me. Last, on the second day after Housekeeping had been through I noticed that the body care products (body wash, shampoo, lotion), all over half empty, had been organized but none of them replaced. Again, lots of small things which a single instance of wouldn’t have been noteworthy, but combined it indicates a lack of attention to detail or a lack of effort which in luxury hotels is not what one expects. The money itself is not important when traveling with establishments like Four Seasons, The Peninsula, or Ritz-Carlton, but my expectation is top-to-bottom exceptionalism, and in this case I’m afraid the Ritz-Carlton Denver fell short of the high level they should ensure.

LEAVE A REPLY

Please enter your comment!
Please enter your name here